You have to first download the xxx app available in the App Store or Google Play. You’ll need to create or log into a xxx account, providing a valid mobile number or email and entering the four-digit one-time-passcode SMS we send to that number or email. Tap on “Scan to rent” in the app’s home screen, scan the QR code in front of a station. This will release a power bank for you to use on the go. If you’re seeking a station, explore the map in the app.

Please reach out to in-app support team and we will happily take you through the installation process and try and remedy this for you.

If the station is empty, locate the next nearer station via the app.

To return, simply push the power bank into an empty slot in any station. Push it in all the way until it clicks and wait for the app to show your rental recap — contact in-app support if it doesn’t. 

If station is full to return the power bank to it, locate the next nearer station via the app.

Please contact in-app support team and we will happily help you out.

First refresh the order page and check whether the order has ended. If it’s still running, select “Customer service” button on the running order and follow the step by step instructions. (You will need to submit a clear photo with the front view of the station along with the QR code clearly indicated). The order will end and you can proceed to start renting again

First check and confirm the power bank is properly and fully inserted. Refresh the order page to check if order page have stopped (poor network might delay responses). If order is still running, press “Customer service” button on the home page and follow the step by step instructions. (You will need to submit a clear photo with the front view of the station along with the QR code clearly indicated). The order will end. We will investigate and reply to you in 3 working days.

Please report a faulty power bank via the app, or contact in-App support team.

If there is no cable present, first return the power bank and report within the app prompt. You will not be charged for this rental. Please then continue to rent another power bank.

Make sure the cable is properly plugged into your device. We recommend you remove any thick phone case to allow the cable to go all the way in. If you still don’t see a charge, return the power bank into the station and contact us via in-app support.

You will need to pay a penalty. Price plan displays at Home page banner.

Simply press the button on the front of the power bank and the Led indicators will reflect the level of power

General Price plan displays at Home page banner. Price plan also displays after scanning station QR code.

After logging in for the first time, you will be prompted to add a valid credit/debit card. Upon returning the power bank, rental charges will be automatically deducted from the defaulted card.

Should the payment failed, an unpaid order will be shown on homepage when you login again and you will have to manually complete the payment for normal service to resume.

This information is shown within the app as soon as you start renting the power bank. The time is shown along with the exact cost it accumulates.

Please contact in-App support team and we will happily help you out.

A credit/debit card is required as a form of security to encourage fair and safe usage of our services.

1. Go to “Wallet page” , press “refund ” button and submit.
2. Refund will be returned to the same bank account that you use to top up.

In the case of a reversal customer won’t see a refund credit on their statement— tyou will just see the original authorisation drop off their statement entirely after a few days. There will be no payment , and no refund. It’ll appear as if the whole transaction never happened. Your bank should be able to confirm this for them. Depending on your card issuer, the original charge will disappear from pending charges 7 working days later.

This relies on your phone having enough mobile signal to receive it. You may need to step into a better signal range. Otherwise please ensure that you have entered a correct mobile number. If you are using email, please remember to check junk mail.

If nothing else works, then contact in-App support team and we will help get an account setup for you.

You can first try to refresh your app.If this does not work please delete and re-install the app. If this doesn’t help, contact the support team [email protected] and we will help you out!